With IvyQuantum, we've designed an intuitive way to manage your new chatbot. That said, here are some of the most common terms used in IvyQuantum.
Admin Portal: Ivy’s administrative platform where you can access tools to manage your chatbot.
Analytics: A section of the Admin Portal that allows administrators to see the chatbot data, such as bot accuracy, messages sent to the bot, bot intelligence, and more.
Agent: A customer service representative available to communicate with your end users via Live Chat.
Avatar: Your organization’s graphical representation that will display in your chat window.
Brain: A section of the Admin Portal that houses all of your bot’s knowledge based on the sources you provided.
Imported Q&A Pairs: All imported content and chat transcripts from a previous chatbot.
Campaigns: An SMS workflow conducted via text message.
Chat Intros: Users are able to create unique chat intros for each web page their chatbot lives in. This is where you will set the first end-user experience with the chatbot.
Complex Responses: Complex responses contain more advanced message types like buttons, videos, or forms. These are created and updated manually.
Crawler: This lives within the Admin Portal and browses your webpage to capture information in an automated manner and indexes your content. It scrapes the information in the form of chunks of knowledge.
Recrawl: As web pages get updated, the crawler will automatically recrawl daily to ensure that captured information is up to date.
Decision Tree: A workflow presented within an intro message as well as midway through the conversation.
Inbox: The inbox allows the Admin to review all conversations and messages with your bot.
Message Center: A section of the Admin Portal where administrators can manage communication platforms integrated with your bot: web, SMS, Mail, Voice, and Facebook Messenger.
Web Pages: A section of the admin portal where all of your crawled content is held to generate answers.