Think about your different areas of content and get comfortable with the terms.
Your IvyQuantum Bot learns your organizations knowledge, so it will respond with answers specific to your organization. There are many types of information sources that can be used to "train" your bot. We dive a little further into each of them below:
Web Pages: To prepare for our crawler to scrape your websites, please review and confirm that all URLs listed in your contract are correct. If you are expecting any changes during the timeline of the building process, please let us know before we begin implementation. Additionally, if there are URLs that have been hidden, please confirm that these have been completely removed, or our crawler will capture them.
Imported Q&A Pairs: With IvyQuantum, you are able to import knowledge from previous chatbots your institution has used, as well as legacy knowledge from a pre-IvyQuantum chatbot. Additionally, you can import conversation transcripts to add to the knowledge of your Brain as well.
Docs & PDFs: Any document or PDF can be uploaded to IQ, so this content is part of your chatbot's Brain. This knowledge will work the same as content crawled from your web pages, but any changes to the content mean you will need to remove the previous document or PDF and upload the most recent version, to ensure the knowledge in your bot’s brain is up to date.
Data Tables: Spreadsheets, .csv files, or tables on URLs can also be uploaded or added to the knowledge of your chatbot’s brain. Like Docs & PDFs, this knowledge will work the same as content crawled from your web pages, but any changes to the content means you will need to remove the uploaded file and then replace it with the most recent version.
Calendars & Feeds: IQ allows for the ability to connect a single calendar, multiple calendars, or RSS feeds to your chatbot! These calendars and feeds can then be used within complex responses for your end-users to seamlessly schedule meeting times on those calendars.
Email: When you enable the QuantumMail browser extension, any emails that respond using IQ will be logged in this section and added as knowledge to your chatbot’s brain. If the original QuantumMail response wasn’t ideal, you are able to update this response within this knowledge source tab, and it will log it into the brain for future training.
Excluded: The excluded section of the Brain displays any knowledge sources that have been removed. Once removed, this knowledge will not be used in responses in your chatbot, but if at any time you wish to include this information back into your bot's knowledge sources, you can find them in this section.