A Week 1 checklist of things to consider before your bot launches.
Do I know how to navigate through the IQ Admin Portal?
- How do I add a new Admin user?
- Where is the Ivy Knowledge Base located?
- How do I submit a Support Center Ticket?
- Where is the sandbox?
- How do I ask the bot questions?
- How do I trace a bot response?
- Do I know how to create a pinned message?
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How do I navigate to a different bot (if applicable)?
Do I know how to create bot knowledge?
- How do I increase my bot’s knowledge (webpage, PDF, etc)?
- How do I edit knowledge source content (web pages, imported, spreadsheet)?
- Where do I find a conversation in the Inbox tab?
- How do I edit a message in the Inbox?
- How do I simulate a conversation?
- Do I know how to resolve unanswered questions in Inbox?