Week 2: A checklist of things to consider and practice before your bot launches.
Do I know how to use Chat Intros and Complex Responses?
- Do I know how to add buttons to my chat intro?
- Do I know how to edit buttons in my introductory message?
- Do I know how to create my own complex response using the below response types?
- Buttons
- Files
- Auto-open a webpage
- Videos
- Forms
Do I know how to edit my fallback method?
- Do I know how to stump my bot?
- How do I change the target email address for tickets?
-
How do I change my No Confidence message?
Do I know how to use Analytics?
- Do I know how to find conversations with low ratings in the Data Lake?
- How do I export a Data Lake report with customized filters?
- Has my team discussed what analytics we will want to track?
- Has my team discussed what data we are hoping to collect?
Do I know how to use additional channels? (Live Chat, QuantumSMS, etc.)?
- Do I know how to set my status to Online or Away?
- Have I practiced in the sandbox with Live Chat?
- How do I create a Canned Response?
- Do I know how to create Live Chat groups?
- Have I created an SMS guided flow?