It's helpful to have a general idea of how you'd like your chatbot to function.
Kick-Off Call
Every Ivy implementation starts with a Kick-Off Call. We recommend that subject matter experts, content owners and chatbot administrators attend the Kick-Off Call. During the call, we cover the steps we take to build your bot, as well as your project timeline and relative stakeholders for each step. We'll also share your responsibilities to support a successful implementation.
Chatbot Structure
Before the Kick-Off call, it's helpful to think about how your chatbot should be structured. Chatbot structure refers to how you would like your content to be organized. We organize content in "bot brains". You have the option to have your content exist in one brain or separate it between multiple brains. Having multiple brains allows you to separate the administrative management structure by content area.
Each brain is a unique instance of Ivy and will allow separate access to our Admin Portal. There will be different Live Agents and ticketing systems (if applicable) assigned to each brain. Each brain will have a designated Inbox as well.
Note that you are not expected to come to the Assessment Call with a structural decision made. We’ll use that time to go over this information in detail and answer any questions.
Communication Channels
During the Kick-Off call, we’ll also discuss communication channels. IvyQuantum is capable of working on multiple platforms, including web, SMS, email, and more. Indicating interest in these channels does not bind you to their use. You can deploy your bot on one channel, then add another channel in another phase of your implementation. Our channel options include your website, social media sites, SMS, Email, Integrated Voice Response (IVR), Live Chat, and Amazon Alexa integrated devices.
We are excited to begin your IvyQuantum™ (IQ) implementation! Before we officially start building your chatbot, your Account Executive will connect with you to confirm alignment on the structural options and configurations we offer our partners. The Fallback Preferences and Customization Forms allow you to select options for how your chatbot will be configured.